FAQs – IGPets

Question: How do I order?

Answer: Simply click the "Buy it now" button, and then go to your cart:

After that, please click "check out" (or the paypal button), and fill in your details.

Question: Are the FREE products really free?

Answer: They are really free, but you do need to pay for the shipping. To get shipping amount, please fill in your address in the checkout page.

Question: Are my payments secure?

Answer: Yes, it's 100% Secure.

We use the PayPal secure payment gateway.

** You can also use the paypal checkout to pay with the major credit card companies without having to log in to your account.

Question: How long does shipping take?

Answer: Please allow between 14-35 business days depending on your location.

(Brazil and Italy might take a little longer)

Question: How do I receive multiple item order?

Answer: If you order several products, each one will be sent in a separate package (in most cases).